INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order?

To Place the Order please follow the below steps

Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm place your order.

For any further questions, you can reach our helpdesk at
care@bonn.in (For shipment related queries)
care@bonn.in (For product-related & other queries).

Do I have to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

How do I know that my order is confirmed?

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Bonncart representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.

How safe is it to use my Debit/Credit card or make an online payment on Bonncart.in?

All transactions at Bonncart Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. Any information you enter when transacting with Bonncart Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Why was my order payment rejected?

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

How do I make changes to my order?

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes. For Prepaid Order refund will be transferred within 24-48 hours on cancellation of the order.

What if an item is out of stock?

If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says, 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. If you are interested in purchasing it immediately, please use the ‘Contact us’ to find a store near you and call to confirm if they have your desired product available.

How can I change the delivery address?

Sign into your account and go to “My account”. On “My account” you can change all your contact information.

What are the delivery charges?

Hurrah! Above Rs. 500 order value we are providing free shipping over India. But below Rs. 500 we are charging shipping as per pin code or location of delivery.

What are the terms and conditions?

You can see the terms and conditions here.

What payment types do you offer?

For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.

What is Cash on Delivery (COD)?

If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees.

Would I be charged for availing of the COD option?

No. There are no charges on our site to avail Cash on Delivery Facility.

How can I use a Gift Voucher/Promotional code on my order?

At our Bonncart you will get the details of promotional vouchers at Home Page/Product Page or at the time of checkout, when you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email & SMS with your package's tracking number as well as the name of the courier company that is Delivering your order. You can use the tracking number to track the status of your package on the courier company's website.

How can I track my order?

We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances). 

You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

By when can I expect delivery of my order?

While we will Endeavor to deliver your order at the earliest, we request you to bear with possible delays due to the Covid restrictions in movement both within State & Country.

What if I receive an incomplete, incorrect or damaged order?

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 12 business Hours of receipt, with supporting images if applicable, so we can best address your concern.

What is your Online Return Policy?

If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.

How do I cancel my order?

If you wish to cancel your order, well don’t worry you cancel the order before dispatch the order from your account dashboard else you can also do same by sending us an email on care@bonn.in. You can also call our Customer Care on MOBILE NUMBER (Timings: 9:30 am-5:00 pm IST), within 24 hours of placing the order.

How will I get a refund for my cancelled orders and how long will this process take?

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on MOBILE NUMBER (Timings: 9:30 am-5:00 pm IST) Monday to Saturday or email us at care@bonn.in.

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